Client satisfaction with community-based services in a pilot cost share-service coordination program

    Authors

    M. Bear;M. Sauer

    Comments

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    Abbreviated Journal Title

    J. Appl. Gerontol.

    Keywords

    PATIENT SATISFACTION; CARE; PERCEPTIONS; Gerontology

    Abstract

    The purpose of this research was to measure client satisfaction with community-based services (CBS) in a pilot service coordination-shared cost program. Data were collected with telephone surveys from 307 clients. instruments with demonstrated reliability and validity were used to measure satisfaction with each of the following CBS: homemaker, home-delivered meals, personal care, transportation, and handyman and/or chore services. Results indicated that on average, clients were satisfied with each of the CBS they received. Gender income, and level of satisfaction with other CBS were shown to have some influence on satisfaction levels.

    Journal Title

    Journal of Applied Gerontology

    Volume

    19

    Issue/Number

    2

    Publication Date

    1-1-2000

    Document Type

    Article

    Language

    English

    First Page

    221

    Last Page

    238

    WOS Identifier

    WOS:000087326100007

    ISSN

    0733-4648

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