The impacts of job characteristics on IS employee satisfaction: A comparison between permanent and temporary employees

    Authors

    S. D. Galup; G. Klein;J. J. Jiang

    Comments

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    Abbreviated Journal Title

    J. Comput. Inf. Syst.

    Keywords

    IS personnel; IS contracting; management of IS; job satisfaction; INFORMATION-SYSTEMS PERSONNEL; FULL-TIME; PSYCHOLOGICAL CONTRACT; PUBLIC-SECTOR; WORK; ATTITUDES; TURNOVER; INVOLVEMENT; NETWORKS; MANAGERS; Computer Science, Information Systems

    Abstract

    The use of temporary employees in the information systems field continues at a high rate. In order to maintain a quality work environment, an organization must effectively manage both the temporary and permanent work force. A model of satisfaction is constructed based on previous literature and focus groups in three organization that proposes links to satisfaction from the job characteristics of dependence, autonomy, task interdependence, and management support. A survey of employees in public sector and non-profit organizations revealed that both permanent and temporary employees related management support to satisfaction, temporary employees related task interdependence to satisfaction, and permanent employees related job involvement to satisfaction. Follow-up interviews revealed satisfaction of the permanent employees to be negatively impacted by perceived workload imbalances.

    Journal Title

    Journal of Computer Information Systems

    Volume

    48

    Issue/Number

    4

    Publication Date

    1-1-2008

    Document Type

    Article

    Language

    English

    First Page

    58

    Last Page

    68

    WOS Identifier

    WOS:000258274300006

    ISSN

    0887-4417

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