The impacts of user review on software responsiveness: Moderating requirements uncertainty

    Authors

    J. S. C. Hsu; C. L. Chan; J. Y. C. Liu;H. G. Chen

    Comments

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    Abbreviated Journal Title

    Inf. Manage.

    Keywords

    user participation; requirements uncertainty; structuration theory; software quality; software development; SYSTEM SUCCESS; INFORMATION-SYSTEMS; CONTINGENCY-MODEL; EXPERT-SYSTEMS; PARTICIPATION; INVOLVEMENT; MANAGEMENT; QUALITY; SATISFACTION; TECHNOLOGY; Computer Science, Information Systems; Information Science & Library; Science; Management

    Abstract

    Rapidly changing business environments and evolving processes increase the uncertainties in IS development. To produce a high-quality system that responds to user needs is challenging. We attempted to determine whether user reviews during the development process could reduce uncertainties and improve the product. Technology structuration theory indicated that users, as actors participating in reviews during the development of a system, could help reduce uncertainty in the organizational requirements and thus improve the software product. A survey of system developers indicated that user requirements uncertainty had a direct, negative effect on software responsiveness but that user review, serving as a moderator, could reduce this effect. (C) 2008 Elsevier B.V. All rights reserved.

    Journal Title

    Information & Management

    Volume

    45

    Issue/Number

    4

    Publication Date

    1-1-2008

    Document Type

    Article

    Language

    English

    First Page

    203

    Last Page

    210

    WOS Identifier

    WOS:000256511600001

    ISSN

    0378-7206

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