Title

Trust-building mechanisms utilized in outsourced IS development projects: a case study

Authors

Authors

M. C. Lander; R. L. Purvis; G. E. McCray;W. Leigh

Comments

Authors: contact us about adding a copy of your work at STARS@ucf.edu

Abbreviated Journal Title

Inf. Manage.

Keywords

trust; outsourcing information systems development; Enterprise resource; planning; PERFORMANCE; DISTRUST; BEHAVIOR; EXCHANGE; BUSINESS; Computer Science, Information Systems; Information Science & Library; Science; Management

Abstract

This article describes the trust-building mechanisms used between top-level managers, project team members, users, and outsourcers over the course of a project offering outsourced information systems development (OISD). Previous studies of trust were used to identify potential trust-building mechanisms for participants in OISD projects over three potential stages of trust building: deterrence-based trust, knowledge-based trust and identification-based trust. A case study approach was then used to explore the development of trust for individuals involved in an Enterprise Resource Planning (ERP) implementation for a US$ 2.5 billion international manufacturing company. The results indicate that the various stakeholders did not encounter previously identified stages of building trust, but significant differences were found in the use of trust-building mechanisms among top-level managers, project team members, users, and outsourcers. Implications for scholars and practitioners are discussed. (C) 2003 Published by Elsevier B.V.

Journal Title

Information & Management

Volume

41

Issue/Number

4

Publication Date

1-1-2004

Document Type

Article

Language

English

First Page

509

Last Page

528

WOS Identifier

WOS:000188049000009

ISSN

0378-7206

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