The relative influence of management control and user-IS personnel interaction on project performance

    Authors

    E. T. G. Wang; S. P. Shih; J. J. Jiang;G. Klein

    Comments

    Authors: contact us about adding a copy of your work at STARS@ucf.edu

    Abbreviated Journal Title

    Inf. Softw. Technol.

    Keywords

    project management; user-IS personnel interaction; management control; SYSTEMS-DEVELOPMENT; INFORMATION-SYSTEMS; CONTINGENCY APPROACH; SUCCESS; PARTICIPATION; INVOLVEMENT; ORGANIZATIONS; COORDINATION; UNCERTAINTY; VARIABLES; Computer Science, Information Systems; Computer Science, Software; Engineering

    Abstract

    Research has failed to establish a conclusive link between levels of user involvement and information system project success. Communication and control theories indicate that the quality of interactions between users and inofrmation personnel may serve to better the coordinaton in a project and lead to greater success. A model is developed that directly relates management control to the quality of interaction and project success, with interaction quality as a potential intermediary. These variables provide a more distinct relationship to success as interactions are more structurally defined and controlled. A survey of 196 IS professionals provides evidence that management control techniques improve the quality of user-IS personnel interactions and eventual project success. These formal structures provide guidelines for managers in controlling the critical relations between users and IS personnel. (c) 2005 Elsevier B.V. All rights reserved.

    Journal Title

    Information and Software Technology

    Volume

    48

    Issue/Number

    3

    Publication Date

    1-1-2006

    Document Type

    Article

    Language

    English

    First Page

    214

    Last Page

    220

    WOS Identifier

    WOS:000236437200007

    ISSN

    0950-5849

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