Title

The relative influence of management control and user-IS personnel interaction on project performance

Authors

Authors

E. T. G. Wang; S. P. Shih; J. J. Jiang;G. Klein

Comments

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Abbreviated Journal Title

Inf. Softw. Technol.

Keywords

project management; user-IS personnel interaction; management control; SYSTEMS-DEVELOPMENT; INFORMATION-SYSTEMS; CONTINGENCY APPROACH; SUCCESS; PARTICIPATION; INVOLVEMENT; ORGANIZATIONS; COORDINATION; UNCERTAINTY; VARIABLES; Computer Science, Information Systems; Computer Science, Software; Engineering

Abstract

Research has failed to establish a conclusive link between levels of user involvement and information system project success. Communication and control theories indicate that the quality of interactions between users and inofrmation personnel may serve to better the coordinaton in a project and lead to greater success. A model is developed that directly relates management control to the quality of interaction and project success, with interaction quality as a potential intermediary. These variables provide a more distinct relationship to success as interactions are more structurally defined and controlled. A survey of 196 IS professionals provides evidence that management control techniques improve the quality of user-IS personnel interactions and eventual project success. These formal structures provide guidelines for managers in controlling the critical relations between users and IS personnel. (c) 2005 Elsevier B.V. All rights reserved.

Journal Title

Information and Software Technology

Volume

48

Issue/Number

3

Publication Date

1-1-2006

Document Type

Article

Language

English

First Page

214

Last Page

220

WOS Identifier

WOS:000236437200007

ISSN

0950-5849

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