Title

Teamwork as an essential component of high-reliability organizations

Authors

Authors

D. P. Baker; R. Day;E. Salas

Comments

Authors: contact us about adding a copy of your work at STARS@ucf.edu

Abbreviated Journal Title

Health Serv. Res.

Keywords

high-reliability organization; teams; teamwork; health care; patient; safety; training; CRISIS RESOURCE-MANAGEMENT; PERFORMANCE; WORK; PROGRESS; TEAMS; Health Care Sciences & Services; Health Policy & Services

Abstract

Organizations are increasingly becoming dynamic and unstable. This evolution has given rise to greater reliance on teams and increased complexity in terms of team composition, skills required, and degree of risk involved. High-reliability organizations (HROs) are those that exist in such hazardous environments where the consequences of errors are high, but the occurrence of error is extremely low. In this article, we argue that teamwork is an essential component of achieving high reliability particularly in health care organizations. We describe the fundamental characteristics of teams, review strategies in team training, demonstrate the criticality of teamwork in HROs and finally, identify specific challenges the health care community must address to improve teamwork and enhance reliability.

Journal Title

Health Services Research

Volume

41

Issue/Number

4

Publication Date

1-1-2006

Document Type

Article

Language

English

First Page

1576

Last Page

1598

WOS Identifier

WOS:000246008800004

ISSN

0017-9124

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