Interagency communication networks during emergencies - Boundary spanners in multiagency coordination

    Authors

    N. Kapucu

    Comments

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    Abbreviated Journal Title

    Amer. Rev. Public Adm.

    Keywords

    interorganizational communication; emergency communication; social; capital; boundary spanners; network organizations; crisis and emergency; management; Public Administration

    Abstract

    This article examines the problem of effective interagency communication among organizations and the role of information technologies to achieve effective communication and decision-making goals in emergencies. It explores what factors contribute to effective interorganizational communication and decision making and what factors inhibit their development. The theoretical framework draws on the literature of emergency communication and social capital, with a particular focus on communication and decision making under conditions of uncertainty. The study applies this framework to study the relationships that emerged among public, private, and nonprofit organizations following the World Trade Center disaster on September 11, 2001, in New York City. The article indicates the importance of developing a strong communication system with other organizations before a disaster occurs to establish appropriate communication in which effective interagency coordination will take place at the time of a disaster.

    Journal Title

    American Review of Public Administration

    Volume

    36

    Issue/Number

    2

    Publication Date

    1-1-2006

    Document Type

    Article

    Language

    English

    First Page

    207

    Last Page

    225

    WOS Identifier

    WOS:000239562600006

    ISSN

    0275-0740

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