Factors affecting inpatient satisfaction: Structural equation modeling

    Authors

    B. Sahin; F. Yilmaz;K. H. Lee

    Comments

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    Abbreviated Journal Title

    J. Med. Syst.

    Keywords

    patient satisfaction; structural equation model; Turkish hospital; MEASURING PATIENT SATISFACTION; HEALTH-CARE; CANCER-PATIENTS; NURSING-CARE; QUALITY; PREDICTORS; PERCEPTIONS; AGE; Health Care Sciences & Services; Medical Informatics

    Abstract

    Objective: Our study aimed to identify factors affecting patient satisfaction. Data: The study was conducted at a training hospital in Turkey. The final sample consisted of 302 inpatients. In this study, patient satisfaction was examined using a survey questionnaire with 22 questions collected under five dimensions. Method: Factor analysis was used to group 22 questions measuring patients' satisfaction questions into certain dimensions. Then, structural equation model (SEM) was performed to determine the influence of patient characteristics on patient satisfaction. Results: Our analysis showed the questionnaire has an appropriate reliability and validity. The structural equation model (SEM) was used to determine those factors which could affect patient satisfaction. The results of SEM analysis showed that 15% of the total variance in patients' satisfaction was explained by the model. The SEM analysis found that variables of education and type of clinic (surgical vs. non-surgical) were significant on patient satisfaction. Persons with a higher level of education were less satisfied when compared to those with a lower level of education. Surgical patients are more satisfied with the care they received when compared to non-surgical patients. Conclusion: The education level of patients and the type of clinics had a significant influence on patient satisfaction.

    Journal Title

    Journal of Medical Systems

    Volume

    31

    Issue/Number

    1

    Publication Date

    1-1-2007

    Document Type

    Article

    Language

    English

    First Page

    9

    Last Page

    16

    WOS Identifier

    WOS:000244576200002

    ISSN

    0148-5598

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