Title

Factors affecting inpatient satisfaction: Structural equation modeling

Authors

Authors

B. Sahin; F. Yilmaz;K. H. Lee

Comments

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Abbreviated Journal Title

J. Med. Syst.

Keywords

patient satisfaction; structural equation model; Turkish hospital; MEASURING PATIENT SATISFACTION; HEALTH-CARE; CANCER-PATIENTS; NURSING-CARE; QUALITY; PREDICTORS; PERCEPTIONS; AGE; Health Care Sciences & Services; Medical Informatics

Abstract

Objective: Our study aimed to identify factors affecting patient satisfaction. Data: The study was conducted at a training hospital in Turkey. The final sample consisted of 302 inpatients. In this study, patient satisfaction was examined using a survey questionnaire with 22 questions collected under five dimensions. Method: Factor analysis was used to group 22 questions measuring patients' satisfaction questions into certain dimensions. Then, structural equation model (SEM) was performed to determine the influence of patient characteristics on patient satisfaction. Results: Our analysis showed the questionnaire has an appropriate reliability and validity. The structural equation model (SEM) was used to determine those factors which could affect patient satisfaction. The results of SEM analysis showed that 15% of the total variance in patients' satisfaction was explained by the model. The SEM analysis found that variables of education and type of clinic (surgical vs. non-surgical) were significant on patient satisfaction. Persons with a higher level of education were less satisfied when compared to those with a lower level of education. Surgical patients are more satisfied with the care they received when compared to non-surgical patients. Conclusion: The education level of patients and the type of clinics had a significant influence on patient satisfaction.

Journal Title

Journal of Medical Systems

Volume

31

Issue/Number

1

Publication Date

1-1-2007

Document Type

Article

Language

English

First Page

9

Last Page

16

WOS Identifier

WOS:000244576200002

ISSN

0148-5598

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