Decision making and knowledge management in inquiring organizations: toward a new decision-making paradigm for DSS

    Authors

    J. F. Courtney

    Comments

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    Abbreviated Journal Title

    Decis. Support Syst.

    Keywords

    decision support systems; knowledge management; inquiring systems; inquiring organizations; wicked decisions; Computer Science, Artificial Intelligence; Computer Science, Information; Systems; Operations Research & Management Science

    Abstract

    Organizational decisions of the future may include social, environmental, and economic concerns, and be much more "wicked" [Policy Sciences, 4 (1973) 155], complex and interconnected than those of the past. Organizations and their decision support systems must embrace procedures that can deal with this complexity and go beyond the technical orientation of previous DSS. Singerian inquiring organizations [Australian Journal of Information Systems, 6 (1) (1998) 3; http://www.cba.uh.edu/ similar to parks/fis/fis.htm (1998); Proceedings of 3rd Americas Conference on Information Systems, Indianapolis, August 1997, p. 293; Proceedings of the 1999 Meeting of the America's Conference on Information Systems, Milwaukee, August 1999; Special Issue of Information Systems Frontiers on Philosophical Reasoning in Information Systems Research (in press)], based on Churchman's [The Design of Inquiring Systems: Basic Concepts of Systems and Organization, Basic Books, New York, NY, 1971] inquiring systems and Mitroff and Linstone's [The Unbounded Mind: Breaking the Chains of Traditional Business Thinking, Oxford Univ. Press, New York, 1993] unbounded systems thinking (UST), are designed to deal with wicked decision situations. This paper discusses DSS and knowledge management in Singerian oganizations and calls fur a new decision-making paradigm for DSS. (C) 2001 Elsevier Science B.V. All rights reserved.

    Journal Title

    Decision Support Systems

    Volume

    31

    Issue/Number

    1

    Publication Date

    1-1-2001

    Document Type

    Article

    Language

    English

    First Page

    17

    Last Page

    38

    WOS Identifier

    WOS:000167836400003

    ISSN

    0167-9236

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