Self-assessed Learning and User Satisfaction in Regional Campus Libraries

    Authors

    C. M. Kisby

    Comments

    Authors: contact us about adding a copy of your work at STARS@ucf.edu

    Abbreviated Journal Title

    J. Acad. Librariansh.

    Keywords

    OUTCOMES ASSESSMENT; PERCEPTIONS; SKILLS; Information Science & Library Science

    Abstract

    Results of a multi-campus survey compare self-assessment of online skills and frequency of use to satisfaction with services. Students who rated skills as high also reported satisfaction with library services. Lower self-assessed skills are associated with lower satisfaction and non-use of services. Librarians may consider using self-assessed learning to improve services.

    Journal Title

    Journal of Academic Librarianship

    Volume

    37

    Issue/Number

    6

    Publication Date

    1-1-2011

    Document Type

    Article

    Language

    English

    First Page

    523

    Last Page

    531

    WOS Identifier

    WOS:000297386600009

    ISSN

    0099-1333

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