Title

A Focus Group Study of Rural Health Clinic Performance

Authors

Authors

J. Ortiz;A. Bushy

Comments

Authors: contact us about adding a copy of your work at STARS@ucf.edu

Abbreviated Journal Title

Fam. Community Health

Keywords

organizational effectiveness; organizational efficiency; organizational; performance; primary health care; rural health clinics (RHCs); PRIMARY CARE PROGRAMS; Family Studies; Public, Environmental & Occupational Health

Abstract

Rural health clinics (RHCs) provide primary health care services to the medically underserved in US rural areas. Although they face unique operational challenges, little research has been conducted to identify factors that contribute to RHC performance (efficiency and effectiveness). To identify such factors as viewed from a management perspective, focus groups were conducted of a national random sample of RHC administrators and managers. Factors identified as contributing to RHC efficiency were (1) sufficient and competent staff and (2) technology, particularly electronic medical record systems. Those contributing to RHC effectiveness were (1) ongoing communication with the community and (2) cooperative and/or satisfied staff.

Journal Title

Family & Community Health

Volume

34

Issue/Number

2

Publication Date

1-1-2011

Document Type

Article

Language

English

First Page

111

Last Page

118

WOS Identifier

WOS:000288004200005

ISSN

0160-6379

Share

COinS