A Focus Group Study of Rural Health Clinic Performance

    Authors

    J. Ortiz;A. Bushy

    Comments

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    Abbreviated Journal Title

    Fam. Community Health

    Keywords

    organizational effectiveness; organizational efficiency; organizational; performance; primary health care; rural health clinics (RHCs); PRIMARY CARE PROGRAMS; Family Studies; Public, Environmental & Occupational Health

    Abstract

    Rural health clinics (RHCs) provide primary health care services to the medically underserved in US rural areas. Although they face unique operational challenges, little research has been conducted to identify factors that contribute to RHC performance (efficiency and effectiveness). To identify such factors as viewed from a management perspective, focus groups were conducted of a national random sample of RHC administrators and managers. Factors identified as contributing to RHC efficiency were (1) sufficient and competent staff and (2) technology, particularly electronic medical record systems. Those contributing to RHC effectiveness were (1) ongoing communication with the community and (2) cooperative and/or satisfied staff.

    Journal Title

    Family & Community Health

    Volume

    34

    Issue/Number

    2

    Publication Date

    1-1-2011

    Document Type

    Article

    Language

    English

    First Page

    111

    Last Page

    118

    WOS Identifier

    WOS:000288004200005

    ISSN

    0160-6379

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