An epistemological view of consumer experiences

    Authors

    A. R. Walls; F. Okumus; Y. C. Wang;D. J. W. Kwun

    Comments

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    Abbreviated Journal Title

    Int. J. Hosp. Manag.

    Keywords

    Consumer experience; Consumption experience; Experiential marketing; Hospitality and tourism marketing; TOURIST EXPERIENCE; PEAK EXPERIENCES; BEHAVIOR; PHENOMENOLOGY; CONSUMPTION; EMPLOYEES; EMOTIONS; INTERNET; CATALOG; LEISURE; Hospitality, Leisure, Sport & Tourism

    Abstract

    This paper discusses the theoretical underpinnings of consumer experience by examining the definitions of experience and the contextual nature of consumer experiences It offers a framework to better understand this construct in a hospitality and tourism context The proposed framework demonstrates the multidimensional facets of the consumer experience An extensive review of the literature identified three stream of empirical research The paper suggests that the perception of consumer experience has numerous foundational origins that have complicated its growth as a viable and valued concept This study proposes a number of emerging themes that give credence and direction to the concept of consumer experiences (C) 2010 Elsevier Ltd All rights reserved

    Journal Title

    International Journal of Hospitality Management

    Volume

    30

    Issue/Number

    1

    Publication Date

    1-1-2011

    Document Type

    Article

    Language

    English

    First Page

    10

    Last Page

    21

    WOS Identifier

    WOS:000284513300003

    ISSN

    0278-4319

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