Keywords
workplace violence, certified nurse assistants, burnout, compassion fatigue, secondary traumatic stress, occupational well-being
Abstract
Workplace violence is one of the most prevalent issues in healthcare, negatively affecting the physical and emotional well-being of nursing professionals. The present study investigated the role of workplace violence in adverse outcomes for Certified Nursing Assistants. Specifically, the research aimed to examine its association with six key outcomes: (1) turnover intention, (2) burnout, (3) compassion fatigue, (4) secondary traumatic stress, (5) job satisfaction, and (6) work engagement. A cross-sectional approach was used. Data were collected using a demographic questionnaire, the Professional Quality of Life Scale 5, the Compassion Fatigue-Short Scale, the Work Well-being Inventory, the Workplace Violence Scale, the Copenhagen Psychosocial Questionnaire III, and the Intention to Quit Scale. This study included 161 certified nurse assistants (Male = 59, Female = 102) currently working in a healthcare setting. Pearson bivariate correlations were conducted to assess the relationship between workplace violence and six adverse outcomes. The results indicated that workplace violence was significantly and positively correlated with turnover intention, burnout, compassion fatigue, and secondary traumatic stress. Conversely, workplace violence was significantly and negatively correlated with job satisfaction and work engagement. These findings highlight the urgent need for healthcare organizations to implement targeted interventions that prevent workplace violence and mitigate its harmful effects. Such strategies should focus on strengthening staff support systems, fostering a positive organizational culture, and promoting individual resilience to enhance employee well-being.
Thesis Completion Year
2025
Thesis Completion Semester
Fall
Thesis Chair
Bowers, Clint
College
College of Sciences
Department
Psychology
Thesis Discipline
Psychology
Language
English
Access Status
Open Access
Length of Campus Access
None
Campus Location
Orlando (Main) Campus
STARS Citation
Florez, Daniela T., "Investigating the Consequences of Workplace Violence Among Certified Nurse Assistants" (2025). Honors Undergraduate Theses. 426.
https://stars.library.ucf.edu/hut2024/426
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