Abstract
As a result of the ageing baby-boomer generation and increasing average life expectancy, the active elderly is a growing population who enjoy their later lives. In order to support these individuals, it is essential to provide appropriate housing and services. In addition to the provision of these resources, it is also important that theses are of a high quality in order to adequately meet resident needs. Dr. Denver Severt and Dr. Ji-Eun Lee from Rosen College of Hospitality Management have explored the role of hospitality service quality in a Continuing Care Retirement Community (CCRC) setting.
Original Article
Lee, J. E., & Severt, D. (2017). The role of hospitality service quality in third places for the elderly: An exploratory study. Cornell Hospitality Quarterly, 58(2), 214-221. https://doi.org/10.1177/1938965516686110.
Recommended Citation
Severt, Denver E. and Lee, Ji-Eun
(2019)
"The Role of Hospitality Service Quality in Third Places for the Elderly,"
Rosen Research Review: Vol. 1:
Iss.
1, Article 7.
Available at:
https://stars.library.ucf.edu/rosen-research-review/vol1/iss1/7
Accessibility Statement
This item was created or digitized prior to April 24, 2027, or is a reproduction of legacy media created before that date. It is preserved in its original, unmodified state specifically for research, reference, or historical recordkeeping. In accordance with the ADA Title II Final Rule, the University Libraries provides accessible versions of archival materials upon request. To request an accommodation for this item, please submit an accessibility request form.
