The majority of employees are disaffected with their work and not engaged in their place of employment. This is a surprising but statistically validated fact revealed in a Gallup poll, and it has prompted Rosen College researchers to investigate how far it applies to hospitality. In what is thought to be the first study to look at the problem in the industry, research by Dr. Fevzi Okumus and his two former Ph.D. students reveal what hospitality employees have to say about "managers from Hell," and what this means for the sector.
Hight, S.K., Gajjar Mistry, T., Okumus, F.. (2019). Managers from “Hell” in the hospitality industry: how do hospitality employees profile bad managers? International Journal of Hospitality Management, 77, 97-107. Available at: https://doi.org/10.1016/j.ijhm.2018.06.018
"Managers from Hell in the Hospitality Industry,"
Rosen Research Review: Vol. 2:
2, Article 12.
Available at: https://stars.library.ucf.edu/rosen-research-review/vol2/iss2/12