Abstract
The economic restructuring necessitated by the Covid-19 pandemic has ignited a fundamental transformation of the US workforce driven by powerful digital technologies. No sector has been hit harder than the hospitality and tourism industry (H&T), and no industry has more to gain from reinvention. H&T employs about 32% of the US labor force; however, workers’ wages, benefits, and career support are among the lowest of all industries. Moreover, research shows that numerous jobs in H&T are susceptible to automation due to advancements in artificial intelligence (AI). The fears related to job loss resulting from applying advanced technology, such as AI, are rising, and the H&T workforce requires significantly higher levels of research support to advance the workers’ skills and careers.
Recommended Citation
Huang, Arthur
(2021)
"Preparing the Hospitality and Tourism Workforce for the Future of Work,"
Rosen Research Review: Vol. 2:
Iss.
2, Article 15.
Available at:
https://stars.library.ucf.edu/rosen-research-review/vol2/iss2/15
Included in
Hospitality Administration and Management Commons, Technology and Innovation Commons, Tourism and Travel Commons
