The COVID-19 pandemic all but eviscerated the restaurant industry. Around the world, businesses shut doors. For some this would prove to be forever, and those that did reopen were stifled by strict social-distancing regulations and the challenge of how best to rearrange their servicescapes to meet regulations and still provide an enjoyable dining experience. The big question: how best to do this? Dr. Wei Wei from UCF Rosen College of Hospitality Management and her collaborators examined the issues of built density and customer power to uncover a vital piece of the puzzle.

Original Article

Zhang, L., Wei, W., Line, ND., McGinley, S. (2021) Social distancing: The effect of density and power on restaurant consumers. International Journal of Hospitality Management. Vol. 96 doi.org/10.1016/j.ijhm.2021.102964.