Dr. Arthur Huang and Mr. Mark Baker of the UCF Rosen College of Hospitality Management explored skill and workforce development for the services industry, specifically examining the hospitality and tourism sector. Their study uncovered that hospitality and tourism workers possess the soft skills required across various industries. However, while soft skills can support career transitions, the hospitality industry and its workers should invest in developing more technology-focused skills to achieve greater career flexibility, advancement, and resilience.
Huang, A, Baker, M, (2021). Exploring skill-based career transitions for entry-level tourism and hospitality workers. Journal of Tourism and Hospitality Management, 48, 368-373.
Huang, Arthur and Baker, Mark
"Great Expectations: Are There Career Transition Prospects for Hospitality and Tourism Workers,"
Rosen Research Review: Vol. 3:
1, Article 9.
Available at: https://stars.library.ucf.edu/rosen-research-review/vol3/iss1/9