Title
The Role of Hospitality Service Quality in Third Places for the Elderly
Keywords
hospitality service quality; continuing care retirement communities
Abstract
As a result of the ageing baby-boomer generation and increasing average life expectancy, the active elderly is a growing population who enjoy their later lives. In order to support these individuals, it is essential to provide appropriate housing and services. In addition to the provision of these resources, it is also important that theses are of a high quality in order to adequately meet resident needs. Dr. Denver Severt and Dr. Ji-Eun Lee from Rosen College of Hospitality Management have explored the role of hospitality service quality in a Continuing Care Retirement Community (CCRC) setting.
Date Created
5-1-2019
College
Rosen College of Hospitality Management
Type
article
STARS Citation
Severt, D. & Lee, J. (2019). The Role of hospitality service quality in third places for the elderly. Rosen Research Review, 1(1), 30-33.
Notes
Based on the article:
Lee, JE. & Severt, D. (2017). The role of hospitality service quality in thrid places for the elderly: An exploratory study. Cornell Hospitality Quarterly, 58(2), 214-221. doi: 10.1177/1938965516686110