Title

An Investigation Into The Conditions Of Hotel Front Office Automation: An Organizational Approach

Keywords

Conditions; Front Office; Hotels; Innovation Adoption; Key words: Automation; Organization; Structure

Abstract

The importance of understanding the various relational variables at the individ ual, organizational, and contextual construct levels to hotel automation as conditions to the extent of automation adoption in hotels was discussed. The purpose was to empirically test the relationship between selected independent variables under the three constructs to the dependent variable, extent of automation in the front office of hotels. A sample survey questionnaire was mailed to 400 hotel general managers in the State of Florida. Bivariate correlation and regression analysis was performed on the data provided by 153 respondents. The results indicate that variables of significance can be found among all the three constructs and the obtained signifi cance in the relationship show that automation adoption in hotel front office is clearly related to aspects other than the functions and costs of the automation products. The research carries a limitation in the form of sample hotels being restricted to Florida. Future research should look at the causal relationship among the variables with longitudinal design. © 1988, Sage Publications. All rights reserved.

Publication Date

1-1-1988

Publication Title

Journal of Hospitality & Tourism Research

Volume

12

Issue

1

Number of Pages

31-55

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1177/109634808801200104

Socpus ID

84970126424 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84970126424

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