A Dialectical Methodology For Decision Support Systems Design
Cities and towns; Decision making; Decision support systems; Educational institutions; Management information systems; Transportation; Urban areas
The multi-perspective decision-making paradigm is extended to include a dialectical process to assist in developing decision support systems (DSSs) in "wicked" situations with much conflict among stakeholder groups. A dialectical methodology is proposed and applied to a wicked decision problem, namely urban infrastructure management, in order to illustrate the model. The dialectical analysis highlights conflicts among stakeholders and helps to focus DSS design attention on areas that may be problematic during implementation.
Proceedings of the Annual Hawaii International Conference on System Sciences
Number of Pages
Article; Proceedings Paper
Source API URL
Elgarah, W.; Haynes, J. D.; and Courtney, J. F., "A Dialectical Methodology For Decision Support Systems Design" (2002). Scopus Export 2000s. 2691.