Title

Managing Patient Waits In Hospital Emergency Departments

Keywords

Emergency services; Patient satisfaction; Waiting times

Abstract

One of the major concerns of patients using hospital emergency rooms (ERs) for emergency medical procedures is the inevitable long wait to receive service. This article addresses why the wait is important to manage, how ER managers might manage the reality of the patient waits, and how they might manage patient perception of the wait. The article concludes with managerial guidelines for managing ER patient waits. © 2002 Lippincott Williams & Wilkins, Inc.

Publication Date

1-1-2002

Publication Title

Health Care Manager

Volume

21

Issue

1

Number of Pages

46-61

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1097/00126450-200209000-00004

Socpus ID

0036728664 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/0036728664

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