Title

Toward A Definition Of Entry-Level Job Competencies: Hospitality Manager Perspectives

Keywords

Foodservice; Hospitality manager; Job competencies; Lodging; New hires

Abstract

This article reports the findings of a study conducted in the central Florida metropolitan statistical area (MSA) to determine practising managers' perceptions of expected entry-level hospitality worker competencies. Preliminary phases of the study yielded the construction of an instrument used to determine the importance of certain knowledge, skills, abilities, and attitudes of newly hired workers. The information provided by the respondents is used to draw conclusions and provide implications for a more comprehensive understanding of hospitality worker competencies. Finally, the article considers future investigations in the areas of composite employee profiles, motivational preferences, and benchmarking. doi:10.1300/J149v07n04_04Copyright (c) by The Haworth Press, Inc. All rights reserved.International Journal of Hospitality & Tourism Administration742006102565801525-6480PDFEnglisharticle © Copyright (c) by The Haworth Press, Inc. All rights reserved.

Publication Date

10-25-2006

Publication Title

International Journal of Hospitality and Tourism Administration

Volume

7

Issue

4

Number of Pages

65-80

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1300/J149v07n04_04

Socpus ID

33750838551 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/33750838551

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