Title

Linking Resident Satisfaction To Staff Perceptions Of The Work Environment In Assisted Living: A Multilevel Analysis

Keywords

Quality of care; Resident satisfaction; Staff work-related attitudes; Work environment

Abstract

Purpose: This study examines the relationship between resident satisfaction and staff perceptions of the work environment in assisted living. Staff perceptions were assessed at the facility level, using aggregate measures of staff job satisfaction, organizational commitment, and views of organizational culture. Design and Methods: The sample included 335 residents and 298 staff members in 43 assisted living facilities. Data were collected by means of self-administered questionnaires. Two-level hierarchical linear models were used to test the hypotheses. With resident age, gender, and education controlled for, the relationships between resident satisfaction (Level 1 variable) and staff perceptions of the work environment (Level 2 variables) were assessed. Results: Greater resident satisfaction in the facility was associated with higher staff job satisfaction and more positive staff views of organizational culture (e.g., greater teamwork and participation in the decision making). From resident characteristics, only education was significantly related to satisfaction. More educated residents were less satisfied with assisted living. Implications: These findings suggest that a good quality of work environment for the staff contributes to a better quality of care for the residents. More research is needed to examine the causal nature of this relationship. Copyright 2006 by The Gerontological Society of America.

Publication Date

1-1-2006

Publication Title

Gerontologist

Volume

46

Issue

5

Number of Pages

590-598

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1093/geront/46.5.590

Socpus ID

33750391691 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/33750391691

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