Title

Embarrassing E-Mails In Organizations: Exploring Online Embarrassment And Identity Management

Keywords

CMC; e-mail; Embarrassment; facework; organizational communication

Abstract

This study addresses a void in the computer-mediated communication literature by examining how embarrassment is commonly triggered in organizational e-mails. Facework theory is used to examine embarrassment and its implications for professional and organizational image. Twenty-one in-depth interviews were conducted and data referencing embarrassing e-mails were extracted and analyzed for themes. Two types of e-mail faux pas themes were identified: misdirected e-mail and faulty content. Theoretical implications of studying embarrassment in a computer-mediated context are considered. © 2009 Mudra Institute of Communications SAGE Publications.

Publication Date

3-1-2010

Publication Title

Journal of Creative Communications

Volume

4

Issue

1

Number of Pages

33-43

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1177/097325861000400103

Socpus ID

78649667100 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/78649667100

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