Title
The Effect Of Generalized Compliments, Sex Of Server, And Size Of Dining Party On Tipping Behavior In Restaurants
Abstract
This study examined the effects of food servers' sex, the use of generalized compliments, and the size of the dining party on tipping behavior in restaurants. Four food servers (2 males, 2 females) waited on 360 parties eating dinner, and either complimented or did not compliment the parties on their dinner selections. Results indicated that food servers received significantly higher tips when complimenting their parties than when not complimenting them, although as the size of the party increased, the effectiveness of compliments decreased. These results and their implications are discussed. © 2010 Wiley Periodicals, Inc.
Publication Date
1-1-2010
Publication Title
Journal of Applied Social Psychology
Volume
40
Issue
1
Number of Pages
1-12
Document Type
Article
Personal Identifier
scopus
DOI Link
https://doi.org/10.1111/j.1559-1816.2009.00560.x
Copyright Status
Unknown
Socpus ID
74549175883 (Scopus)
Source API URL
https://api.elsevier.com/content/abstract/scopus_id/74549175883
STARS Citation
Seiter, John S. and Weger, Harry, "The Effect Of Generalized Compliments, Sex Of Server, And Size Of Dining Party On Tipping Behavior In Restaurants" (2010). Scopus Export 2010-2014. 1824.
https://stars.library.ucf.edu/scopus2010/1824