Title

Analysis Of Work In An American Coffee Shop In Honduras

Abstract

The purpose of this study was to conduct a human factors and ergonomics exploratory evaluation of an American international coffee shop located in the developing country of Honduras. Task analysis and ethnography techniques were utilized, observing and interviewing workers to determine basic tasks, task performance, and any issues encountered in the workplace. Analyses revealed aspects that may potentially affect task performance including multitasking, overload, and environmental factors (e.g., lighting, workspace layout, and signage). Recommendations are then provided to enhance the interaction between workers and coffee shop environments in the developing world.

Publication Date

1-1-2014

Publication Title

Proceedings of the Human Factors and Ergonomics Society

Volume

2014-January

Number of Pages

1629-1632

Document Type

Article; Proceedings Paper

Personal Identifier

scopus

DOI Link

https://doi.org/10.1177/1541931214581340

Socpus ID

84957624047 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84957624047

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