Crisis Communication, Learning And Responding: Best Practices In Social Media
Keywords
Best practices; Communicaiton; Crisis communication; Risk; Social media
Abstract
As noted by Seeger (2006) the notion of best practices is often use to improve professional practice; to create research and functional recommendations to use in a specific situation. This essay describes best practices in crisis communication specifically through the use of social media. It provides suggestions and approaches for improving the effectiveness of crisis communication and learning with and between organizations, governments and citizens. Seven best practices for effective crisis communication using social media are outlined.
Publication Date
12-1-2016
Publication Title
Computers in Human Behavior
Volume
65
Number of Pages
601-605
Document Type
Article
Personal Identifier
scopus
DOI Link
https://doi.org/10.1016/j.chb.2016.05.080
Copyright Status
Unknown
Socpus ID
84992221996 (Scopus)
Source API URL
https://api.elsevier.com/content/abstract/scopus_id/84992221996
STARS Citation
Lin, Xialing; Spence, Patric R.; Sellnow, Timothy L.; and Lachlan, Kenneth A., "Crisis Communication, Learning And Responding: Best Practices In Social Media" (2016). Scopus Export 2015-2019. 3429.
https://stars.library.ucf.edu/scopus2015/3429