Predictors Of Patient Satisfaction In Pediatric Oncology

Keywords

communication; family-centered care; health services research; pediatric hematology/oncology

Abstract

Objective:To understand key drivers of patient satisfaction in pediatric hematology/oncology. Methods: The “top-box” scores of patient satisfaction surveys from 4 pediatric hematology/oncology practices were collected from 2012 to 2014 at an integrated Children’s Health Network. One item, “Likelihood of recommending practice,” was used as the surrogate for overall patient satisfaction, and all other items were correlated to this item. Results: A total of 1244 satisfaction surveys were included in this analysis. The most important predictors of overall patient satisfaction were cheerfulness of practice (r =.69), wait time (r =.60), and staff working together (r =.60). The lowest scoring items were getting clinic on phone, information about delays, and wait time at clinic. Conclusion: Families bringing their children for outpatient care in a hematology/oncology practice want to experience a cheerful and collaborative medical team. Wait time at clinic may be a key driver in the overall experience for families with children with cancer. Future work should be directed at using this evidence to drive patient experience improvement processes in pediatric hematology/oncology.

Publication Date

11-1-2017

Publication Title

Journal of Pediatric Oncology Nursing

Volume

34

Issue

6

Number of Pages

435-438

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1177/1043454217717239

Socpus ID

85045076780 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/85045076780

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