"What if My Experience Was Not What I Expected?": Examining Expectation-Experience (Dis)Confirmation Effects in China's Rural Destinations

Keywords

Authenticity; expectation-experience (dis)confirmation; memorability; rural tourism; travel experience

Abstract

This study (1) compares the tourists' expectation and experience in China's rural destinations, and (2) examines the (dis)confirmation effects of such comparisons on tourists' assessments of overall travel experience, memorability, and authenticity. A total of 1323 valid responses were analyzed to test the proposed model. PLS-SEM results demonstrated that tourists' expectation-experience (dis)confirmation had a main effect on travel experience, memorability, and authenticity. Moreover, the results from pairwise comparisons indicated that, travelers with high expectations and a high-quality experience had the highest evaluation of their overall visit experience, memorability, and authenticity. Whereas, travelers with low expectations and a low-quality experience showed the poorest assessment. Many practical and theoretical implications for destination marketing and management are discussed based on the study's findings.

Publication Date

10-1-2021

Original Citation

Wang, C., Liu, J., & Zhang, T. (2021). “What if my experience was not what I expected?”: Examining expectation-experience (dis)confirmation effects in China’s rural destinations. Journal of Vacation Marketing, 27(4), 365–384. https://doi.org/10.1177/13567667211006763

Document Type

Paper

Language

English

Source Title

Journal of Vacation Marketing

Volume

27

Issue

4

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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