Developing a Scale of Hospitableness: A Tale of Two Worlds
Keywords
Hospitality; Hospitableness; Scale development; Mixed-methods; EFA; CFA
Abstract
Hospitableness is a socio-psychological phenomenon. Thus far, scientific attention to this concept has been mainly conceptual rather than empirical. One reason may be the difficulty of precisely measuring this emotionally laden concept that is felt easily but cannot be described with the same level of ease in a scientifically rigorous manner. The current study was conducted to define and measure this critical construct using a mixed-methods approach. A scale of hospitableness with structural (underlying dimensions) and psychometric (reliability and validity) properties was developed to measure the importance of hospitableness in different consumption contexts including, destination, hotel, and restaurant products. Several steps of scale development procedures resulted in a Hospitableness Scale with 10 stable items assembling into Heartwarming, Heart-assuring and Heart-soothing factors.
Publication Date
1-7-2016
Original Citation
Tasci, Asli D.A., Semrad, Kelly. (2016) Developing a scale of hospitableness: A tale of two worlds. International Journal of Hospitality Management, 53, 30-41.
Number of Pages
30-41
Document Type
Paper
Language
English
Source Title
International Journal of Hospitality Management
Volume
53
Copyright Status
Unknown
Copyright Date
2016
College
Rosen College of Hospitality Management
Location
Rosen College of Hospitality Management
STARS Citation
Tasci, Asli D.A. and Semrad, Kelly J., "Developing a Scale of Hospitableness: A Tale of Two Worlds" (2016). Faculty Scholarship and Creative Works. 268.
https://stars.library.ucf.edu/ucfscholar/268