Examining the Role of the Facilities Manager: A Seat at the Table for the Keeper of the Capital Investment

Keywords

facilities management, service-profit chain, maintenance, hotel, strategic planning

Abstract

This case study about the role of the facilities manager is depicted through two hotel workplace environments: one which views facilities management in a strategic role, and another which views facilities management as a low priority operations position. Themes for in-depth discussion include maintenance workload planning and tracking, the service-profit chain, and the facilities manager as a strategic partner. Discussion and assessment produced from this case study will illustrate the importance of managing a hotel from the perspective of valuing the main capital investment of the firm with the intention of preserving and extending the life of the physical plant

Publication Date

1-1-2014

Original Citation

Mejia, C. & Phelan, K. V. (2014). Examining the role of the facilities manager: A seat at the table for the keeper of the capital investment. Journal of Hospitality & Tourism Cases, 3(1), 30-37.

Number of Pages

30-37

Document Type

Paper

Language

English

Source Title

Journal of Hospitality and Tourism Cases

Volume

3

Issue

1

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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