Is Empathy Essential for High-Quality Customer Service?
Publication Date
8-17-2015
Original Citation
Abraham Pizam "Is Empathy Essential for High-Quality Customer Service." International Journal of Hospitality Management, Vol. 49 pp. (2015)
Number of Pages
149-150
Document Type
Commentary
Language
English
Source Title
International Journal of Hospitality Management
Volume
49
Copyright Status
Publisher retained
Copyright Date
2015-08-01
College
Rosen College of Hospitality Management
Location
Rosen College of Hospitality Management
STARS Citation
Pizam, Abraham, "Is Empathy Essential for High-Quality Customer Service?" (2015). Faculty Scholarship and Creative Works. 386.
https://stars.library.ucf.edu/ucfscholar/386