ILL Data Drives Technical Services Projects

Keywords

Acquisition of electronic books (libraries), cataloging, interlibrary loan, library acquisitions, library circulation & loans, shelving of library materials, statistics

Abstract

Interlibrary Loan and Document Delivery Service departments sit on a wealth of information that can be beneficial to other library departments. Statistics are studied to find ways to improve the fill rate, decrease the number of NO's to either the requesting patron or the requesting library, which can show us where we can improve our services and potentially what additional skills or training staff could use. At the University of Central Florida, the Interlibrary Loan and Document Delivery Service Department teamed up with the Acquisitions and Cataloging departments to develop projects that support all library departments, staff, and patrons.

Publication Date

12-30-2015

Original Citation

Shrauger, K. J. ., Calabrese, C. M., & Spyers-Duran, P. (2016). ILL data drives technical services projects. Technical Services Quarterly, 33(1), 14–22. https://doi.org/10.1080/07317131.2015.1093818

Document Type

Paper

Publication Version

Publisher's version

College

Information Technologies & Resources

Location

Orlando (Main) Campus

Department

University Libraries

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