ILL Data Drives Technical Services Projects
Acquisition of electronic books (libraries), cataloging, interlibrary loan, library acquisitions, library circulation & loans, shelving of library materials, statistics
Interlibrary Loan and Document Delivery Service departments sit on a wealth of information that can be beneficial to other library departments. Statistics are studied to find ways to improve the fill rate, decrease the number of NO's to either the requesting patron or the requesting library, which can show us where we can improve our services and potentially what additional skills or training staff could use. At the University of Central Florida, the Interlibrary Loan and Document Delivery Service Department teamed up with the Acquisitions and Cataloging departments to develop projects that support all library departments, staff, and patrons.
Shrauger, K. J. ., Calabrese, C. M., & Spyers-Duran, P. (2016). ILL data drives technical services projects. Technical Services Quarterly, 33(1), 14–22. https://doi.org/10.1080/07317131.2015.1093818
Information Technologies & Resources
Orlando (Main) Campus
Shrauger, Kristine; Calabrese, Cara Mia; and Spyers-Duran, Peter, "ILL Data Drives Technical Services Projects" (2015). Faculty Scholarship and Creative Works. 662.