Keywords

Artificial intelligence, Knowledge management, Narrative, Narratology, Textual analysis, Web application

Abstract

Technical and professional communicators have in recent research been challenged to make significant contributions to the field of knowledge management, and to learn or create the new technologies allowing them to do so. The purpose of this dissertation is to make such a combined theoretical and applied contribution from the context of the emerging discipline of Texts and Technology. This dissertation explores the field of knowledge management (KM), particularly its relationship to the related study of artificial intelligence (AI), and then recommends a KM software application based on the principles of narratology and narrative information exchange. The focus of knowledge is shifted from the reductive approach of data and information to a holistic approach of meaning and the way people make sense of complex events as experiences expressed in stories. Such an analysis requires a discussion of the evolution of intelligent systems and narrative theory as well as an examination of existing computerized and non-computerized storytelling systems. After a thorough discussion of these issues, an original software program that is used to collect, analyze, and distribute thematic stories within any hierarchical organization is modeled, exemplified, and explained in detail.

Graduation Date

2004

Semester

Spring

Advisor

Dombrowski, Paul

Degree

Doctor of Philosophy (Ph.D.)

College

College of Arts and Sciences

Department

English

Degree Program

Texts and Technology

Format

application/pdf

Identifier

CFE0000012

URL

http://purl.fcla.edu/fcla/etd/CFE0000012

Language

English

Release Date

7-17-2006

Length of Campus-only Access

None

Access Status

Doctoral Dissertation (Open Access)

Subjects

Artificial intelligence; Arts and Sciences -- Dissertations, Academic; Dissertations, Academic -- Arts and Sciences

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