Keywords
Corporate social responsibility, csr, corporate citizenship, csr in travel and tourism industry, csr in hospitality industry, topoi, common topoi, special topoi, specific topoi, characteristic topoi, unique topoi, rhetorical synergy, topological levels, rhetoric of csr, rhetoric of business
Abstract
This dissertation focuses on the identification and analysis of Corporate Social Responsibility (CSR) topoi in the travel and tourism industry. A sample set of six companies was selected for the study due to their size and prominence in the industry -- namely Disney, Hilton, Intercontinental, Marriott, Starwood, and Wyndham. Topoi were identified through a blended method of research that employed rhetorical analysis, modified grounded theory, and NVIVO content analysis software. The research followed three guiding principles to recognize textual cues and drive analysis: common and special topoi; topoi as heuristic; topoi for association and amplification; and topoi as fluid and movable. The common CSR topoi, triple bottom line and shared value, were also used as overarching categories for coding the texts. The results of the method yielded six unique topoi that were specific to each company; these included Inspiration, Higher Purpose, Collaborative Innovation, Leadership, The Age of Great Change, and Green. Results also included a set of seven special industry topoi that were common across all of the sample companies; these included Commitment, Management, Alignment, Environment, Engagement, Achievement, and Sustainability. The rhetorical synergy and topological levels identified through this research can inform other studies of CSR about the generative potential of topoi and its fluidity when viewed from different conceptual vantage points.
Notes
If this is your thesis or dissertation, and want to learn how to access it or for more information about readership statistics, contact us at STARS@ucf.edu
Graduation Date
2015
Semester
Fall
Advisor
Scott, Blake
Degree
Doctor of Philosophy (Ph.D.)
College
College of Arts and Humanities
Degree Program
Texts and Technology
Format
application/pdf
Identifier
CFE0005936
URL
http://purl.fcla.edu/fcla/etd/CFE0005936
Language
English
Release Date
12-15-2016
Length of Campus-only Access
1 year
Access Status
Doctoral Dissertation (Open Access)
Subjects
Arts and Humanities -- Dissertations, Academic; Dissertations, Academic -- Arts and Humanities
STARS Citation
Culler, Connie, "Good Works: The Topoi of Corporate Social Responsibility in the Travel and Tourism Industry" (2015). Electronic Theses and Dissertations. 1449.
https://stars.library.ucf.edu/etd/1449