Keywords

Service industries, Six sigma (Quality control standard)

Abstract

Six Sigma is a business improvement strategy that aims to improve process performance using a structured methodology that identifies and removes the causes of defects in manufacturing and business processes, while implementing the lean concepts attempts to remove wasteful activities from those processes. In practice, the Six Sigma strategy and the Lean philosophy are combined and often viewed as one integrated philosophy, where the philosophy of Lean Six Sigma simultaneously removes wasteful activities from a process and reduces the variability of that process. This thesis research reviews the concepts and implementation of Lean thinking, Six Sigma strategy, and the integrated concept of Lean Six Sigma, with emphasis in service organizations. Most importantly, this thesis summarizes the critical success factors for implementing Lean Six Sigma within a service business environment and categorizes them within a proposed multi-level taxonomy that can be used by service business units and service providers to improve the .success of Lean Six Sigma implementation

Notes

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Graduation Date

2010

Semester

Fall

Advisor

Geiger, Christopher

Degree

Master of Science (M.S.)

College

College of Engineering and Computer Science

Department

Industrial Engineering and Management Systems

Format

application/pdf

Identifier

CFE0003526

URL

http://purl.fcla.edu/fcla/etd/CFE0003526

Language

English

Release Date

December 2010

Length of Campus-only Access

None

Access Status

Masters Thesis (Open Access)

Subjects

Dissertations, Academic -- Engineering and Computer Science, Engineering and Computer Science -- Dissertations, Academic

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Engineering Commons

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