Keywords
Six Sigma, Policy Deployment, Six Sigma Project Failures, FPL QIP, PDCA
Abstract
Many organizations are struggling to improve customer-focused quality in today's highly competitive domestic and global markets. At the same time, these organizations have failed to implement the Six Sigma methodology into their daily control and strategic planning processes. Six Sigma deployment failures have been categorized as coming from many sources, both management related and person related. Some of the key management related Six Sigma project failures have been identified and discussed in this research work. For continuous improvement to truly take root, organizations must realize that just successfully applying quality tools on any process will not necessarily provide dramatic results, unless the concepts of policy management and deployment are institutionalized. A model called "Six Sigma Policy Deployment" was developed and has been proposed which may help mitigate Six Sigma project failures that are presently attributed to management and organizational issues. By integrating Policy Deployment, the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) problem solving approach, and the classic PDCA (Plan-Do-Check-Act) Cycle, the potential for breakthrough improvements in any organization can be enhanced. The model was contrasted against a list of 30 sources of failure in typical Six Sigma projects in order to validate its applicability to mitigate these failures. Furthermore these failures were matched with the work of recent quality theorists in order to validate their occurrence and relevance. A case study section is presented to illustrate FPL's Quality Improvement Program and the Six Sigma Lifecycle, which are bases for the new model. This section also highlights how the use of the proposed Six Sigma Policy Deployment model could help to mitigate potential Six Sigma project failures.
Notes
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Graduation Date
2004
Semester
Fall
Advisor
Elshennawy, Ahmad
Degree
Master of Science (M.S.)
College
College of Engineering and Computer Science
Department
Industrial Engineering and Management Systems
Degree Program
Industrial Engineering and Management Systems
Format
application/pdf
Identifier
CFE0000250
URL
http://purl.fcla.edu/fcla/etd/CFE0000250
Language
English
Release Date
December 2004
Length of Campus-only Access
None
Access Status
Masters Thesis (Open Access)
STARS Citation
Magadi, Archana, "Using The Six Sigma Policy Deployment Cycle To Mitigate Project Failur" (2004). Electronic Theses and Dissertations. 210.
https://stars.library.ucf.edu/etd/210