Abstract

This dissertation investigated the effect of Baldrige performance excellence program on organization's innovation/dynamic capabilities improvement. According to the literature, there is little or no practical method for building dynamic/innovation capabilities within organizations. The study hypothesizes that Baldrige performance excellence program helps organizations to systematically develop the required dynamic/innovation capabilities for innovation. Twenty-four organizations that had implemented Baldrige program over the past five years participated in this research study. Two types of data were measured/collected from these organizations; Performance excellence data and Innovation capabilities data. To avoid bias in the data collection, the two data were measured and collected at different time frames and using different tools and methods. The analysis confirmed positive correlation between Organizations' performance excellence improvement through Baldrige program and Innovation capabilities represented in the Six Building Blocks Innovation model used in this research study. The performance excellence data of the organizations were measured using three different assessment programs from Florida Sterling Council, the state approved version of the US National Malcolm Baldrige Quality Award Program. The three different assessment programs were designed to help organizations in various stages of their performance excellence journey. Challenge program; designed for new organizations that have no experience with Baldrige criteria and typically have low performance, requires a written application and a team of five experienced examiners to visit the organization and conduct thorough interviews with the all the employees. Governor Sterling Award (GSA) program; designed for more experienced organizations that want to further improve their performance using intensive assessment criteria, requires a written application and a team of eight experienced examiners to visit the organization and conduct intensive interviews with most of the the employees. And Governor Sustained program; designed for mature organizations that completed the GSA assessment in the past three years and want to continue sustain their performance, requires a written application and a team of three experienced examiners to visit the organization and conduct a thorough meetings and interviews with management level employees. ANOVA statistical tool was used to analyze the difference in performance among the organizations that participated in at least one of the three assessment programs. The result showed a statistical difference with challenge program being the control group. This confirms that organizations' can systematically improve their performance when implementing Baldrige performance excellence program. The innovation capabilities data of the participated organizations were measured/collected using a survey-based tool. The innovation capabilities survey covers six building blocks; Innovation Value, Innovation Behavior, Innovation Climate, Innovation Resources, Innovation Process, Innovation Success measures. The Overall innovation capabilities measured based on the average score of all the six innovation building blocks. ANOVA statistical tool was used to analyze the innovation capabilities of organizations from the three assessment programs. The result confirmed a statistical difference with challenge program being the control group. Regression analysis was also used to analyze the relationship between performance excellence and each of the six innovation building blocks. The outcome of the study shows a positive correlation between the implementation of Baldrige performance excellence and organizations' innovation capabilities. Which confirms that Baldrige performance excellence program can be used by organizations to systematically build the required dynamic/innovation capabilities for innovations.

Notes

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Graduation Date

2016

Semester

Spring

Advisor

Elshennawy, Ahmad

Degree

Doctor of Philosophy (Ph.D.)

College

College of Engineering and Computer Science

Department

Industrial Engineering and Management Systems

Degree Program

Industrial Engineering

Format

application/pdf

Identifier

CFE0006068

URL

http://purl.fcla.edu/fcla/etd/CFE0006068

Language

English

Release Date

5-15-2017

Length of Campus-only Access

1 year

Access Status

Doctoral Dissertation (Open Access)

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