Abstract
This study sought to identify what expectations international students' had with regards to academic advising and how satisfied they were with their advising experience at a large community college in a southeastern state in the United States. Previous research on academic advising services (e.g. Belcheir, 1999; Hale, Graham, & Johnson, 2009; Mottarella, Fritzsche, & Cerabino, 2004; Propp & Rhodes, 2006; Lynch, 2004; Smith & Allen, 2006) had not distinguished between domestic and international students' expectations of and satisfaction with advising especially at the 2-year and community college levels and in organizational structures where the foreign student advisors serve as both the students' academic and immigration advisors. Such research is timely in the face of the highly competitive international education market and the increasing demands for U.S. institutional of higher education to meet students' consumer expectations with regards to educational services. Grounded in Expectation Disconfirmation Theory and employing a quantitative research design, this study investigated how factors such as age, gender, country of citizenship, class standing, and degree program impacted international students' expectations of and satisfaction with academic advising. Descriptive statistics, analyses of variances, and a partial least squares structural equation model (PLS-SEM) were used to answer the research questions. While the advising literature strongly advocates developmental advising, students in this study expressed a strong desire for elements of prescriptive advising.
Notes
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Graduation Date
2018
Semester
Spring
Advisor
Owens, J. Thomas
Degree
Doctor of Education (Ed.D.)
College
College of Education and Human Performance
Department
Child, Family, and Community Sciences
Degree Program
Educational Leadership; Higher Education
Format
application/pdf
Identifier
CFE0006986
URL
http://purl.fcla.edu/fcla/etd/CFE0006986
Language
English
Release Date
May 2018
Length of Campus-only Access
None
Access Status
Doctoral Dissertation (Open Access)
STARS Citation
Chemishanova, Marieta, "International Students' Expectations of and Satisfaction with Academic Advising at a Community College" (2018). Electronic Theses and Dissertations. 5770.
https://stars.library.ucf.edu/etd/5770