Keywords

single sourcing, technical communicator, technical communication, technical writer, methodologies, writer role changes, XML, Extensible Markup Language, DAM, Digital Asset Management, Content Management, CMS, DITA, craftsman model, structure

Abstract

This thesis discusses the specific effects of single sourcing methodologies on the role of the technical communicator, his or her job responsibilities, qualifications, collaboration with coworkers, employee and employer expectations, and the effects on career progression. The methodologies discussed included all types of single sourcing methods for technical documentation (such as XML-based), advanced and non-advanced Content Management Systems (CMS), and Digital Asset Management (DAM) systems. Other topics explored are an overview of single sourcing for technical documentation, a comparison of the "craftsman model" to the current trend of single sourcing and structured content, specific effects on technical communicators such as role changes, the effects of incorporating XML into a technical communicator's daily work environment, and the effects of other emerging technologies such as advanced CMS and DAM systems on technical communicators. General findings include that the practice of single sourcing, whether a positive or negative development, has continued and likely will continue to increase in technical communication groups within organizations. Single sourcing, especially for dynamic, customized content is also increasing because of the current marketplace, but works best via the use of a CMS and other systems used by large organizations. Single sourcing is also best implemented after extensive strategic planning and training of employees. Many technical communicators will have to accept new roles and positions, the direction of which is greatly impacted by the extent of their skills. Recommendations are made for additional research on the effects of single sourcing implementation on the technical communicator, and how to adapt to changes. Additional research is also needed on XML, DITA (Darwinian Information Typing Architecture), and DAM systems, all related specifically to technical communication.

Notes

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Graduation Date

2006

Semester

Summer

Advisor

Applen, J. D.

Degree

Master of Arts (M.A.)

College

College of Arts and Humanities

Department

English

Degree Program

English

Format

application/pdf

Identifier

CFE0001302

URL

http://purl.fcla.edu/fcla/etd/CFE0001302

Language

English

Length of Campus-only Access

None

Access Status

Masters Thesis (Open Access)

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