ORCID

0009-0007-2598-2273

Keywords

Cultural Intelligence, Employee Engagement, Job Satisfaction, Self-Efficacy, Job Performance, Intent to Stay

Abstract

This research examined how Cultural Intelligence enhanced hotel employees’ engagement, self-efficacy, job satisfaction, performance, and intent to stay. CQ was defined as an individual’s capability to understand, adapt to, and work effectively in culturally diverse situations. This thesis utilized a quantitative methodology based on the Job Demands–Resources (JDR) model and self-efficacy theory. The study focused on the hospitality industry in Saudi Arabia, where increasing diversity has created a need for stronger cross-cultural skills among employees. Data were collected from hotel employees and managers to examine the relationships between CQ and key employee outcomes. The findings indicated that Cultural Intelligence significantly contributed to improved engagement, self-efficacy, job satisfaction, job performance, and intent to stay. The results provide practical implications for hotel managers seeking to improve employee development and service quality in multicultural environments.

Completion Date

2026

Semester

Spring

Committee Chair

Park, Jeong-Yeol

Degree

Master of Science (M.S.)

College

Rosen College of Hospitality Management

Department

Hospitality and Tourism Management

Document Type

Dissertation/Thesis

Identifier

DP0053225

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