Keywords
Consumer satisfaction; Online data processing; Rhetoric; Technical writing; User interfaces (Computer systems)
Abstract
This thesis investigates the role of affective design in online help systems. The thesis begins with a discussion of the current research related to online help systems and the rhetorical nature of technical communication. The thesis then provides a heuristic evaluation of two versions of procedural discourse for Microsoft Word 2000. Based on an analysis of the heuristic evaluation, five recommendations are given for improving the affective design of online help systems. The thesis concludes with a proposed usability test and consideration of a related area of study.
Graduation Date
2003
Degree
Master of Arts (M.A.)
College
College of Arts and Sciences
Department
English
Format
Pages
65 p.
Language
English
Rights
Written permission granted by copyright holder to the University of Central Florida Libraries to digitize and distribute for nonprofit, educational purposes.
Length of Campus-only Access
None
Access Status
Masters Thesis (Open Access)
Identifier
DP0026273
Subjects
Arts and Sciences -- Dissertations, Academic; Dissertations, Academic -- Arts and Sciences
STARS Citation
Stultz, Robert C., "It's All in the Rhetoric: Using Affective Design to Change Users' Perceptions of Online Help" (2003). Retrospective Theses and Dissertations. 1038.
https://stars.library.ucf.edu/rtd/1038
Accessibility Status
Searchable text