Implementation of Total Quality Management in the Department of Defense
This paper focuses on how the United States Department of Defense is implementing Total Quality Management (TQM) and why it is necessary. The paper defines TQM from the Deming viewpoint, listing and discussing Deming's fourteen points to implementing TQM and the seven deadly diseases to be avoided. It points out how every employee in an organization must be aware of these points for TQM to succeed. The Department of Defense (DOD) is then discussed. The DOD definition of TQM is examined. The history of TQM implementation in the DOD is described and the current acquisition policy is examined in detail. Guidelines are suggested rather than rules set in concrete, as seen in many DOD agencies currently. These guidelines are described along with other TQM features that must be realized before TQM implementation can succeed. The seven steps to implementing TQM in the DOD, as defined in DOD directive 5000.51-G, are discussed. These seven steps detail guidance as to how DOD agencies should implement TQM. Seventeen tools that are used during the implementation of TQM in the DOD are outlined. A case study of how an agency in the DOD is implementing TQM is presented at the end of the report.
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Elshennawy, Ahmad K.
Master of Science (M.S.)
College of Engineering
Industrial Engineering and Management Systems
Length of Campus-only Access
Masters Thesis (Open Access)
Dissertations, Academic -- Engineering; Engineering -- Dissertations, Academic
McCarthy, Kimberly Margaret, "Implementation of Total Quality Management in the Department of Defense" (1990). Retrospective Theses and Dissertations. 4034.