Title

Framework Development Using Six Sigma And Quality Tools To Achieve Operational Excellence In Higher Education

Abstract

The application of Six Sigma principles and tools can be especially effective for helping higher educational institutions improve their operations and become more customer-focused. This paper provides a proposed framework for improving operational excellence and cross functional problem solving at the University of Central Florida. The framework was developed by faculty and graduate students within a Six Sigma course in the Industrial Engineering and Management Systems department. This framework incorporates metrics and customer-based problem solving, cross-functional teams trained in Six Sigma principles and tools, as well as a knowledge-based expert system that can provide a centralized repository for problem solving and solutions.

Publication Date

12-1-2005

Publication Title

26th Annual National Conference of the American Society for Engineering Management 2005 - Organizational Transformation: Opportunities and Challenges, ASEM 2005

Number of Pages

182-187

Document Type

Article; Proceedings Paper

Personal Identifier

scopus

Socpus ID

84879875799 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84879875799

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