Communication, documentation, & HRM: The case of the non-compliant kitchen employee.
Keywords
case study, human resources, hospitality, employee, at-will employment
Abstract
This case study sheds light on some of the potential problems small hotels face during an economic downturn when human resource (HR) departments are eliminated and subsequently, those responsibilities fall upon departmental managers. Especially challenging is the turnover within middle management and the ensuing burdens placed on line level employees, particularly when there is a lack of communication and documentation of prior incidences. Topics including at-will employment, HR responsibilities, and hard vs. soft HRM will be addressed.
Publication Date
1-1-2013
Original Citation
Mejia, C. & Phelan, K. V. (2013). Communication, documentation, & HRM: The case of the non-compliant kitchen employee. Journal of Hospitality & Tourism Cases, 2(1).
Document Type
Paper
Language
English
Source Title
Journal of Hospitality and Tourism Cases
Volume
2
Issue
1
Copyright Status
Unknown
Copyright Date
2013
College
Rosen College of Hospitality Management
Location
Rosen College of Hospitality Management
STARS Citation
Mejia, Cynthia and Phelan, Kelly Virginia, "Communication, documentation, & HRM: The case of the non-compliant kitchen employee." (2013). Faculty Scholarship and Creative Works. 218.
https://stars.library.ucf.edu/ucfscholar/218
Accessibility Statement
This item was created or digitized prior to April 24, 2027, or is a reproduction of legacy media created before that date. It is preserved in its original, unmodified state specifically for research, reference, or historical recordkeeping. In accordance with the ADA Title II Final Rule, the University Libraries provides accessible versions of archival materials upon request. To request an accommodation for this item, please submit an accessibility request form.