Communication, documentation, & HRM: The case of the non-compliant kitchen employee.

Keywords

case study, human resources, hospitality, employee, at-will employment

Abstract

This case study sheds light on some of the potential problems small hotels face during an economic downturn when human resource (HR) departments are eliminated and subsequently, those responsibilities fall upon departmental managers. Especially challenging is the turnover within middle management and the ensuing burdens placed on line level employees, particularly when there is a lack of communication and documentation of prior incidences. Topics including at-will employment, HR responsibilities, and hard vs. soft HRM will be addressed.

Publication Date

1-1-2013

Original Citation

Mejia, C. & Phelan, K. V. (2013). Communication, documentation, & HRM: The case of the non-compliant kitchen employee. Journal of Hospitality & Tourism Cases, 2(1).

Document Type

Paper

Language

English

Source Title

Journal of Hospitality and Tourism Cases

Volume

2

Issue

1

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

This document is currently not available for download.



Share

COinS