The COVID-19 pandemic is an unprecedented global emergency. Clinicians and medical researchers are suddenly thrown into a situation where they need to keep up with the latest and best evidence for decision-making at work in order to save lives and develop solutions for COVID-19 treatments and preventions. However, a challenge is the overwhelming numbers of online publications with a wide range of quality. We explain a science gateway platform designed to help users to filter the overwhelming amount of literature efficiently (with speed) and effectively (with quality), to find answers to their scientific questions. It is equipped with a chatbot to assist users to overcome infodemic, low usability, and high learning curve. We argue that human-machine communication via a chatbot play a critical role in enabling the diffusion of innovations.
Author ORCID Identifier
Kerk F. Kee: 0000-0002-0543-5009
Prasad Calyam: 0000-0002-7666-5389
Hariharan Regunath: 0000-0003-4223-8765
Kee, K. F., Calyam, P., & Regunath, H. (2021). The role of Vidura chatbot in the diffusion of KnowCOVID-19 gateway. Human-Machine Communication, 3, 47-64. https://doi.org/10.30658/hmc.3.4
Communication Technology and New Media Commons, Health Communication Commons, Other Communication Commons, Other Computer Engineering Commons, Robotics Commons, Systems and Communications Commons, Virus Diseases Commons