This study provides insight into the relationship between human and machine in the professional aviation community following the 737 MAX accidents. Content analysis was conducted on a discussion forum for professional pilots to identify the major topics emerging in discussion of the accidents. A subsequent narrative analysis reveals dominant arguments of human versus machine as zero-sum, surrender to machines, and an epidemic of mistrust. Results are discussed in the context of current issues in human-machine communication, and we discuss what other quickly automating industries can learn from aviation’s experience.
Author ORCID Identifier
Andrew Prahl: 0000-0003-3675-3007
Prahl, A., Leung, R. K. H., & Chua, A. N. S. (2022). Fight for flight: The narratives of human versus machine following two aviation tragedies. Human-Machine Communication, 4, 27-44. https://doi.org/10.30658/hmc.4.2